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Operations Support Manager

About SOCO:

Hi.  We’re SOCO.  A community-centered workspace.  At SOCO, we know that where you work matters—but so does the vibe. It’s not just about finding a desk; it’s about being in a space that feels alive, where connections happen naturally, and where you can get your best work done on your terms; when and where you want.  

SOCO isn’t a traditional office, and it’s definitely not just a coffee shop with WiFi (though we do love a good latte). It’s the best of both—a place designed to help you focus, get inspired, and connect when you feel like it. Here’s what makes our spaces stand out.  

  • A Diverse Community – Creatives, tech pros, entrepreneurs, and remote workers—everyone here brings something unique to the table. (And no one will judge you for working in sweatpants.)
  • Casual, Meaningful Interactions – Whether it’s a quick chat in the kitchen or a “wait, you do what? Let’s talk” moment, connections here happen naturally.
  • Space to Work, Room to Breathe – Quiet corners for deep work, open areas to engage—because sometimes you want to talk and sometimes you just need to get stuff done.
  • Events That Bring People Together – From casual meetups to engaging discussions, we create opportunities to connect without the weird name tags and forced networking small talk.

Job Summary:

The Operations Support Manager is a key support and leadership position responsible for overseeing and managing the day-to-day operations of our organization, our workspaces and our community of members.  This role reports directly to the Chief Operating Officer and is responsible for ensuring the smooth functioning of all operational aspects of the organization. The Operations Support Manager will work closely with the Chief Operating Officer, our community managers and our ownership team to develop and implement operational strategies, policies, and procedures to support the growth and success of SOCO.   This position requires strong leadership, organizational, and problem-solving skills, as well as a customer-centric mindset.

 

Key Responsibilities:

 

#1: Operations & Systems Management 

We’re a winning team because we focus on working with incredible people, but also building/maintaining systems that allow us to do our jobs better.  The right candidate will understand that this combination is the recipe for success.  There are three key areas in which you’ll help the SOCO team manage our day to day operations from behind the scenes, keeping us organized, agile and able to serve our members and customers at a high level.

  1. Administration: Manage communications and organizational tools like the SOCO phone, SOCO email, SOCO calendars and our digital community on Slack to keep us organized and responsive to any prospects, customers, or member requests.

     

  2. Systems Management: We use a number of platforms and software to keep our community running, as well as utilizing workflows, automations and integrations to help us maximize efficiency ensure consistency for our customers. Keeping our systems optimized and constantly looking for ways to increase the capabilities of the systems we use is of the utmost importance.

     

  3. Process Improvement: We embrace a spirit of continuous improvement, always looking for ways to improve the processes and procedures we use – documenting them well and ensuring team compliance. From our sales pipeline, meeting room bookings, and even member onboardings, you’ll manage our current processes and bring new ideas to the table for how we can improve efficiency and provide even better customer and member experiences.

     

#2: Facilities Management

SOCO’s workspaces are incredible.  There’s a reason we’re the best workspace in Columbia, SC.  And managing SOCO’s incredible workspaces is an “all hands” kind of responsibility.  In order to maintain clean, well functioning and super reliable workspaces that our members and customers love, we rely on internal team members, external team members and contractors/service providers. You’ll manage that workload as well as those relationships and ensure outcomes that are aligned with our standards of excellence and financial goals.

  1. Maintenance: People use our workspaces each and every day. Either from normal wear and tear, to improper use, to regular scheduled maintenance inside and outside of our buildings, you’ll manage the upkeep and delegation of work to keep our workspaces well functioning. You’ll work closely with the Chief Operating Officer to maximize our maintenance budget and maintain the SOCO standards our members are accustomed to.

     

  2. Cleaning/Janitorial: We use a small janitorial team. They conduct regular bi-weekly cleanings of both our workspaces. You’ll ensure the quality of work is consistent with our standards and have regular conversations with the team. Ensure they have the cleaning supplies they need and communicate any scheduled events or maintenance that may interfere with regular scheduled cleanings.

     

  3. Safety/Security: We frequently conduct walk throughs of each workspace ensuring the spaces are safe and secure for all members and guests. We keep our spaces locked to the public with the exception of events. You’ll ensure all access systems are set on proper schedules and functioning well. As well as, managing member and guest access and ensuring all physical windows and doors at the workspaces are kept secure.

     

  4. Staffing: In order to best support our workspaces, members and any prospects or guests, we keep our workspaces well staffed. You’ll manage and schedule SOCO team members for daily staffing and coordinate staffing for before/after hours events.

     

#3: Financial Management & Procurement 

While we have a very strong social mission at the core of what we do, without smart planning, fiscal responsibility and discipline, we wouldn’t be able to fulfill that mission.  This position is the tip of the spear when it comes to planning, executing and maintaining financial sustainability.  We must stay within our operating budget, while also supplying world class experiences for our members and guests.

  1. Budget Management: You’ll work closely with the leadership team to plan, execute and maintain a budget, managed expenses and track/report on revenue and expenditures.  You’ll make sure we have everything we need to deliver an incredible customer experience without breaking the bank.  You’ll also help us identify, evaluate and execute on strategic projects that will have both budget implications and potential for value creation (revenue).  This role requires attention to detail, comfort with numbers and a commitment to financial responsibility.

     

  2. Inventory Management: You’ll be responsible for ensuring our spaces are kept well stocked and functional and that we have the things we need to deliver a great customer experience when we need them.  You’ll regularly make or oversee purchases that support our staff, our workspaces and our member needs.  This involves procurement, inventory management and communication with our community managers and members.

#4: Team & Vendor Relationship Management 

SOCO is a people-centered organization with a people-centered mission.  You’ll be the expert in managing the relationships we have with everyone we work with. From our SOCO staff, to the teams and other businesses that regularly provide services to maintain our operations, you’ll be the gear that keeps the bike rolling through high levels of communication and ensuring high quality relationships with everyone we do business with. 

  1. Team Management: You’ll manage and communicate/collaborate with the SOCO team and extended team partners (maintenance and cleaning teams), leading by example and ensuring all teams are aligned with SOCO’s core values and overall business objectives.

     

  2. Vendor Management: We regularly do business with many people and businesses outside the SOCO team. We keep our operations running smoothly when these relationships are well managed and our needs and expectations are clearly communicated. From landscaping and pest control, to printing and shredding, even keeping our fire inspections and annual servicing of HVAC systems up to date, you’ll maintain and build relationships  that keep us agile and able to support all needs.

     

#5: Member & Customer Success

People and hospitality are at the heart of everything we do. We have high standards of excellence and we expect the member and customer experience to be kept at the center of every decision we make. There are several areas where you’ll be responsible for maintaining a high level of engagement with our members and customers and ensuring a 5-star experience for every single person we come in contact with. 

  1. Member Onboarding: You’ll oversee and assist in supporting onboarding all new members to the SOCO community – ensuring all new members are introduced to all SOCO offerings, community guidelines and feel confident using all aspects of the SOCO online platforms and workspaces.

     

  2. Member Retention: We maintain and build trust from our members by addressing any member concerns or inquiries and anticipating needs before they arise. We also ensure high levels of engagement through regular communication, events and personal interactions. You’ll be at the center of meeting needs and ensuring amazing relationships with everyone in our community.

     

  3. Events Management and Support: We regularly host both internal and external events, you’ll manage and oversee all aspects of external events, including coordinating setup, staffing and ensuring communications and when appropriate, invitations, to our members. You’ll manage our events calendar ensuring procurement and arrangements are made prior to the event as well as updating event details in the appropriate calendars as needed.

     

  4. Guest and Customer Support: We offer the ability for non members to use our workspaces via Day Passes, Meeting Room Reservations and Event Rentals. These are crucial sources of revenue for our business and we pride ourselves on providing world class experiences to everyone we serve. You’ll ensure each and every customer service opportunity is well supported and staffed appropriately, offering a welcoming environment to all.

Compensation, Benefits & Commitment: 

Compensation

Salary range for this position is $38,000 – $45,000/year with guaranteed performance evaluations and opportunities for advancement every 6 months. This role is also a role that will grow as we expand our footprint, business and work.  The right person can come along for the ride with a clear “path to prosperity”, leading to expanded responsibilities, a larger team to support you and greater compensation.  

Benefits 

Listen.  Let’s be real clear.  We work our tails off, are mission-driven and are passionate about what we do and expect no less from the people that work with us.  But, we also believe in making a life, not just a living.  SOCO offers a range of perks and benefits to our team members, including: 

  • Employee 401k program (after vesting period)
  • Profit Sharing (after vesting period)
  • Unmatched flexibility
  • Creative, fun and entrepreneurial culture
  • A generous 30-day PTO policy (no questions asked)
  • Mentoring opportunities
  • Financial wellness coaching
  • Continuous opportunities for personal and professional development
  • Paths to prosperity for all team members 

Time Commitment

This is a full time position.  SOCO’s hours of operation are typically 8:30 am – 5:30 pm.  This is an onsite position, but with a diverse member community and multiple locations, there’s also capacity for flexibility.  We’re working parents after all, so we get that life comes up.  

Qualifications:

Want to go deeper into what it takes to succeed and thrive at SOCO?  Take a look at our core values and characteristics of success here (and read below).

Characteristics of Success

We’ve been doing this a long time and we know what it takes to succeed and thrive on our team.  Is it required that you’re a 10 out of 10 for all of these?  Of course not. But, the stronger these characteristics align with your way of being, the better fit we’ll likely be.  You’ll find success and a good fit with our culture if you are: 

  • Attentive, Proactive and Detail – Oriented 
  • Organized, Efficient, Adaptable and Flexible 
  • A Leader and Take Ownership
  • People and Relationship Focused
  • Hospitality and Service-Oriented
  • Authentic and Confident

Non – negotiables

It’s hard working with other people and everyone has different values. But, we have a few non-negotiable values or characteristics that are really (like really) important to us.  Our team members are expected to be:  

  • Communicative 
  • Resourceful
  • Committed 
  • Reliable
  • Trustworthy (High Integrity)

To Apply:

At SOCO, we believe diversity creates strength and opportunity.  We encourage individuals from all backgrounds and experiences to apply.  To apply for this position, please submit your application here. 

Someone from our team will be in touch with you soon. Please, keep in mind we are a small team and we will get back to you as quickly as we are able.