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Operations Support Manager

About SOCO:

Hi.  We’re SOCO.  A community-centered workspace.  At SOCO, we know that where you work matters—but so does the vibe. It’s not just about finding a desk; it’s about being in a space that feels alive, where connections happen naturally, and where you can get your best work done on your terms; when and where you want.  

SOCO isn’t a traditional office, and it’s definitely not just a coffee shop with WiFi (though we do love a good latte). It’s the best of both—a place designed to help you focus, get inspired, and connect when you feel like it. Here’s what makes our spaces stand out.  

  • A Diverse Community – Creatives, tech pros, entrepreneurs, and remote workers—everyone here brings something unique to the table. (And no one will judge you for working in sweatpants.)
  • Casual, Meaningful Interactions – Whether it’s a quick chat in the kitchen or a “wait, you do what? Let’s talk” moment, connections here happen naturally.
  • Space to Work, Room to Breathe – Quiet corners for deep work, open areas to engage—because sometimes you want to talk and sometimes you just need to get stuff done.
  • Events That Bring People Together – From casual meetups to engaging discussions, we create opportunities to connect without the weird name tags and forced networking small talk.

Job Summary:

The Operations Support Manager is a key support and leadership position responsible for overseeing and managing the day-to-day operations of our organization, our workspaces and our community of members.  This role reports directly to the Chief Everything Officer and is responsible for ensuring the smooth functioning of all operational aspects of the organization. The Operations Support Manager will work closely with the Chief Everything Officer, our community managers and our ownership team to develop and implement operational strategies, policies, and procedures to support the growth and success of SOCO.   This position requires strong leadership, organizational, and problem-solving skills, as well as a customer-centric mindset.

 

Key Responsibilities:

#1: Facilities Management

At SOCO, we know that great work starts with great spaces. Keeping our workspaces clean, functional, and feeling their best is at the heart of the member experience. A great workspace isn’t just about good coffee and cool design — it’s about spaces that work. Facilities Management keeps our bones strong: ensuring every outlet, hallway, and corner is functional, reliable, and ready for anything.  From setting a high bar for maintenance, cleaning and security to dreaming up capital improvements that make our spaces even more awesome, we manage everything that shapes how our members and guests experience SOCO every day.  It’s invisible when it’s done right — and that’s the magic.

  • Maintenance: People use our workspaces each and every day. Either from normal wear and tear, to improper use, to regular scheduled maintenance inside and outside of our buildings, you’ll manage the upkeep and delegation of work to keep our workspaces well functioning. You’ll work closely with the Chief Operating Officer to maximize our maintenance budget and maintain the SOCO standards our members are accustomed to.

     

  • Cleaning/Janitorial: We use a small janitorial team. They conduct regular bi-weekly cleanings of both our workspaces. You’ll ensure the quality of work is consistent with our standards and have regular conversations with the team. Ensure they have the cleaning supplies they need and communicate any scheduled events or maintenance that may interfere with regular scheduled cleanings.

     

  • Safety/Security: We frequently conduct walkthroughs of each workspace ensuring the spaces are safe and secure for all members and guests. We keep our spaces locked to the public with the exception of events. You’ll ensure all access systems are set on proper schedules and functioning well. As well as, managing member and guest access and ensuring all physical windows and doors at the workspaces are kept secure.

     

  • Capital Improvements:  SOCO is continually looking at how we can improve and optimize our workspaces to deliver even more value for our members and customers.  As such, you’ll work directly with our management team to identify, evaluate and implement improvements throughout our workspaces.  Whether that’s upgrading a meeting room, adding another mural to a wall or implementing a new system for access…these are important projects that keep improving our ability to deliver value. 

 

#2: Operations & Systems Management 

We’re a winning team because we focus on working with incredible people, but also building/maintaining systems that allow us to do our jobs better.  The right candidate will understand that this combination is the recipe for success.  There are three key areas in which you’ll help the SOCO team manage our day to day operations from behind the scenes, keeping us organized, agile and able to serve our members and customers at a high level.

  • Systems Management: We use a number of platforms and software to keep our community running, as well as utilizing workflows, automations and integrations to help us maximize efficiency ensure consistency for our customers. Keeping our systems optimized and constantly looking for ways to increase the capabilities of the systems we use is of the utmost importance.

     

  • Process Improvement: We embrace a spirit of continuous improvement, always looking for ways to improve the processes and procedures we use – documenting them well and ensuring team compliance. From our sales pipeline, meeting room bookings, and even member onboardings, you’ll manage our current processes and bring new ideas to the table for how we can improve efficiency and provide even better customer and member experiences.

     

#3: Workspace Management

Please note.  This part of the job description is in EVERY SOCO team member’s job description because it is a role we all fulfill (daily).  As a part of this team, you’ll be onsite staffing workspaces (with the CEO, Managing Partner and anyone else working at SOCO).  And vibe is everything. From how a space feels when you walk in to how supported members feel throughout their day, you’ll be one of the primary curators of the SOCO experience. Staffing coverage, workspace energy, music, lighting, supplies—you’ll be hands-on making sure it all flows effortlessly.

  • Staffing: Help coordinate daily staffing needs across SOCO locations, ensuring that hospitality support, and event staffing are handled smoothly. Be a resource for your SOCO team members AND be onsite to staff and support our workspaces.

     

  • Hospitality: When you’re onsite, you’ll spark smiles and good feels by engaging members, guests and others warmly. Saying hello, sparking a conversation, helping them have a better day.

     

  • Workspace Vibe: Keep the pulse of the workspace alive—adjusting music, lighting, supplies, and common spaces to maintain a welcoming and inspiring atmosphere.

     

  • Issues/Improvements: Walk the space to identify and communicate any needs/issues that need to be addressed.

 

#4: Procurement Management 

While we have a very strong social mission at the core of what we do, without smart planning, fiscal responsibility and discipline, we wouldn’t be able to fulfill that mission.  This position is the tip of the spear when it comes to maintaining financial sustainability.  We must stay within our operating budget, while also supplying world class experiences for our members and guests.

  • Budget Management: You’ll work closely with the leadership team to maintain a budget, manage expenses and track/report on expenditures.  You’ll make sure we have everything we need to deliver an incredible customer experience without breaking the bank.  You’ll also help us identify, evaluate and execute on strategic projects that will have both budget implications and potential for value creation (revenue).  This role requires attention to detail, comfort with numbers and a commitment to financial responsibility.

     

  • Inventory Management: You’ll be responsible for ensuring our spaces are kept well stocked and functional and that we have the things we need to deliver a great customer experience when we need them.  You’ll regularly make or oversee purchases that support our staff, our workspaces and our member needs.  This involves procurement, inventory management and communication with our community managers and members.  

 

#5: Vendor Relationship Management 

SOCO is a people-centered organization with a people-centered mission.  When it comes to the teams and other businesses that regularly provide services to maintain our operations, you’ll be the gear that keeps the bike rolling through high levels of communication and ensuring high quality relationships with everyone we do business with.

  • Vendor Management: We regularly do business with many people and businesses outside the SOCO team. We keep our operations running smoothly when these relationships are well managed and our needs and expectations are clearly communicated. From landscaping and pest control, to printing and shredding, even keeping our fire inspections and annual servicing of HVAC systems up to date, you’ll maintain and build relationships  that keep us agile and able to support all needs.

Compensation, Benefits & Commitment: 

Compensation

This is a full-time salaried position ranging from $42,000 – $48,000 per year, with benefits (listed below) and guaranteed performance evaluations every 6 months.  All team members will be hired on a contingent 90 day period for training, evaluation and to ensure the role is a good fit for all parties.  

This isn’t just a job — it’s a growth track. As SOCO continues to expand our footprint and deepen our impact, the right person in this role will grow with us — taking on more responsibility, leading larger initiatives, and earning greater compensation along the way.  We call it your Path to Prosperity, and we mean it.

Path to Prosperity

This role is a launchpad. If done well, it opens the door to bigger things.  We believe in growing from within, and we’re committed to creating clear, meaningful pathways for our team members to expand their skills, impact, and compensation.  The Operations Support Manager role offers a unique opportunity to deepen your expertise and step into more advanced areas of leadership and strategic operations.  If you’re hungry to grow and consistently deliver excellence, your responsibilities could expand into:

  • Real Estate Acquisition & Management: Supporting SOCO’s growth by helping evaluate, onboard, and manage new workspace properties.

     

  • Financial Management: Taking on broader ownership of budgets, vendor contracts, and financial strategy tied to workspace operations.

     

  • Advanced Systems Oversight: Driving deeper integrations, automations, and improvements across all platforms to help scale our community and impact.

     

  • Operations Management: Leading and running the operational show on behalf of SOCO.  Making sure all the back and front end plates stay spinning so we can provide a world class experience for members (and strong returns to the company). 

     

We’re not just building workspaces. We’re building careers, momentum, and future leaders.

Benefits 

Listen.  Let’s be real clear.  We work our tails off, are mission-driven and are passionate about what we do and expect no less from the people that work with us.  But, we also believe in making a life, not just a living.  SOCO offers a range of perks and benefits to our team members, including: 

  • Employee 401k program (after vesting period)
  • Profit Sharing (after vesting period)
  • Unmatched flexibility
  • Creative, fun and entrepreneurial culture
  • A generous 30-day PTO policy (no questions asked) (Full Time Employees)
  • Mentoring opportunities
  • Financial wellness coaching
  • Continuous opportunities for personal and professional development
  • Paths to prosperity for all team members 

 

Time & Location Commitment

This is a full-time position with daily onsite requirements. But, but with a diverse member community and multiple locations, there’s also capacity for flexibility.  We’re working parents after all, so we get that life comes up.  SOCO’s normal hours of operation are typically 8:30 am – 5:30 pm and this position may have some after hours obligations related to facilities management, but they are rare. 

Qualifications:

Want to go deeper into what it takes to succeed and thrive at SOCO?  Take a look at our core values and characteristics of success here (and read below).

Characteristics of Success

We’ve been doing this a long time and we know what it takes to succeed and thrive on our team.  Is it required that you’re a 10 out of 10 for all of these?  Of course not. But, the stronger these characteristics align with your way of being, the better fit we’ll likely be.  You’ll find success and a good fit with our culture if you are: 

  • Attentive, Proactive and Detail – Oriented 
  • Organized, Efficient, Adaptable and Flexible 
  • A Leader and Take Ownership
  • People and Relationship Focused
  • Hospitality and Service-Oriented
  • Authentic and Confident

Non – negotiables

It’s hard working with other people and everyone has different values. But, we have a few non-negotiable values or characteristics that are really (like really) important to us.  Our team members are expected to be:  

  • Communicative 
  • Resourceful
  • Committed 
  • Reliable
  • Trustworthy (High Integrity)

To Apply:

At SOCO, we believe diversity creates strength and opportunity.  We encourage individuals from all backgrounds and experiences to apply.  To apply for this position, please submit your application below.  

Someone from our team will be in touch with you soon. Please, keep in mind we are a small team and we will get back to you as quickly as we are able.

Apply